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Uday Kotak’s Handwritten Resignation Letter Gives That Personal Touch

Hard copy in this digital age is passe. Today, all communications are in digital or electronic form save for doctors writing their prescriptions. So it was surprising to see Uday Kotak, Managing Director and CEO of Kotak Mahindra Bank Ltd sending a handwritten resignation letter on September 1 to his chairman Prakash Apte. The 3-pageletter captures the journey of Uday Kotak which started in 1985 with three employees in Mumbai’s Fort area. Today, this successful bank which has over a lakh employees has presence all over India and five other countries. Interestingly, Kotak has tweeted his handwritten letter. Generally, handwritten notes are written to add that personal touch and some CEOs do take that extra effort to send a thank you card or good wishes hand written. This gesture conveys that they care. Ratan Tata is known to do that; he sends handwritten letters especially if it is outside business.  He has very good handwriting. This writer has seen some of his handwritten notes. Coming back to Kotak, he has truly built a formidable bank. In his words, “an investment of Rs 10,000 with us in 1985 would be worth around Rs 300 crore today.” All his stakeholders are laughing all the way to the bank.