Ashok Patni IPS (Retd.) C B Sharma IAS (Retd.) and Brigadier Atul Mishra (Retd.) are on a mission mode. They have formed an informal group comprising mostly senior citizens from across the country to take on public issues. Former diplomats, journalists, social and consumer activists form part of this group. They have now moved IRDA (Insurance Regulation and Development Authority) seeking its immediate intervention to right a wrong that is causing serious hardship to common citizens. They are peeved that the insurance companies are using a notification issued during the Pandemic to deny crores of common citizens physical copies of their policies. The non-issuance of physical copies have come in the way of quicker settlement of their claims. This specific appeal comes in the wake of numerous insured policyholders, especially those living in the rural belt and in remote areas of the Tier-III towns, encountering extreme difficulties in getting their claim benefits from the respective insurance companies. The insurance companies, it is alleged, are taking advantage of an IRDA circular dated March 23, 2020. The circular was issued following the spread of Covid-19. Now that the Covid situation has eased, there is no reason why the policy-holders should not get physical copies of their policies. After all, the ecosystem for a paperless solution is far from fully developed.